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Contents

  1. 1 What is myLaurier Webmail?
  2. 2 General Questions
    1. 2.1 What will be my username and password?
    2. 2.2 Will my email address change?
    3. 2.3 What happens to my GroupWise email? 
    4. 2.4 I already have a personal Gmail account. Do I still need a myLaurier email address? 
    5. 2.5 Can I choose to keep using my GroupWise email account?
    6. 2.6 Will Google read my email? 
    7. 2.7 Will I see advertisements in my email? 
    8. 2.8 Why doesn’t myLaurier Webmail have the same applications as my personal Gmail account? 
    9. 2.9 Will I still be able to forward email to another address? 
    10. 2.10 Will my mobile phone or other mobile devices work with myLaurier Webmail and Calendar? 
    11. 2.11 Can I restore messages that are more than 30 days old?
    12. 2.12 Will faculty and staff also be moving to myLaurier Webmail?
    13. 2.13 Will the University stop using Microsoft Office software (Word, Excel, and PowerPoint)?
    14. 2.14 What Applications are provided to students? 
    15. 2.15 How much space do I have for my email messages? 
    16. 2.16 Will the change affect I: / drives (Home Directory)? 
    17. 2.17 Will my myLaurier Webmail account ever be offline?
    18. 2.18 Can I check my myLaurier Webmail with Outlook/Apple Mail/Thunderbird, or another email client?
  3. 3 How do I use myLaurier Webmail?
    1. 3.1 Using Filters
    2. 3.2 Using Labels
    3. 3.3 Using Contacts
  4. 4 How do I use my Calendar?
    1. 4.1 Sharing Calendars
    2. 4.2 Reminders
  5. 5 Is myLaurier Webmail secure? 
    1. 5.1 Is myLaurier Webmail secure?
    2. 5.2 How can I ensure that my account is safe when I use a shared or public computer?
    3. 5.3 What policies apply to my myLaurier mail account? 
  6. 6 Where can I find technical support? 
    1. 6.1 Where will I get technical support? 
    2. 6.2 Will IT provide support for all myLaurier applications?
    3. 6.3 What browsers are supported? 
    4. 6.4 What kind of help is available during this change? 
  7. 7 What is Email Migration?
    1. 7.1 Email Migration Process
    2. 7.2 Would I have to create new folders in myLaurier Webmail or would it seamlessly transfer from one to the other?
    3. 7.3 How long will the Email Migration process take to complete? 

What is myLaurier Webmail?

MyLaurier Webmail is a package of web applications that includes Webmail and Calendar, as well as helpful tools such as Documents and Chat. MyLaurier Webmail also provides over 7.4 gigabytes of email storage, thus providing students with increased operating space. 

Gathered below are FAQs regarding the new myLaurier Webmail accounts. If you have questions or concerns that are not covered in the FAQs, please consult Laurier’s ITS Helpdesk.



General Questions

What will be my username and password?

Your username and password will remain the same as your Novell username and password.

Will my email address change?

Yes. Your email address will now be in this format: Novellusername@mylaurier.ca

What happens to my GroupWise email? 

Your GroupWise email will still be active for the foreseeable future. However, it is important to note that all emails sent to your @wlu account will be automatically forwarded to your myLaurier Webmail account. It is recommended that you periodically check your GroupWise inbox in the coming months for any stray messages.

What happens to email that is sent to my @wlu.ca account?

If email is sent to your @wlu.ca account from an external (to Laurier) account there is a program in place that will automatically direct it to your @mylaurier.ca account, without going to your @wlu.ca account. If someone from within Laurier emails you it will go to your @wlu.ca account and also automatically be forwarded to your @myLaurier.ca account.

I already have a personal Gmail account. Do I still need a myLaurier email address? 

Yes. Your myLaurier email is now the primary address that the university will use to communicate with you. Personal Gmail accounts are different than your myLaurier Webmail account, which is your official Laurier account.   

Can I choose to keep using my GroupWise email account?

As of August 30th, all correspondence from the University will be done through myLaurier Webmail. All students will be migrating to the new accounts, and once this move is complete, all GroupWise accounts will be disabled. You will be given advance notice of this.  

Will Google read my email? 

No. Google will not read your email.

Will I see advertisements in my email? 

No. MyLaurier Webmail will be free of advertisements. 

Why doesn’t myLaurier Webmail have the same applications as my personal Gmail account? 

MyLaurier Webmail is part of a suite of applications called Google Apps for Education, which is a free service available to Colleges and Universities. Thus, it is not the same as a standard Gmail account. 

Will I still be able to forward email to another address? 

Yes. However, students will be responsible for the receipt of email sent from the University to their myLaurier Webmail account. Laurier cannot guarantee the delivery of forwarded email.

Students can also forward mail from their myLaurier Webmail account to another preexisting account. To learn how automatically forward mail to a preexisting account click here

Will my mobile phone or other mobile devices work with myLaurier Webmail and Calendar? 

Please go here to check which myLaurier Webmail services will work with your device. ITS does not provide support for mobile devices.

Can I restore messages that are more than 30 days old?

No. Messages stored in the Trash label for more than 30 days will be automatically deleted and unable to be restored. You can only restore messages in your Trash label that are less than 30 days old. Remember, ITS will be unable to access and/or restore deleted messages.

Will faculty and staff also be moving to myLaurier Webmail?

At this time, the service will only be provided for students. 

Will the University stop using Microsoft Office software (Word, Excel, and PowerPoint)?

No. The University will still use Microsoft Office applications. 

What Applications are provided to students? 

The Applications currently available include: Mail, Calendar and Documents. We are currently investigating other Applications that will be enabled if they are determined to be appropriate for the University. 

How much space do I have for my email messages? 

Your myLaurier Webmail account has approximately 7.4GB of storage. This amount is significantly higher than the current GroupWise account.

Will the change affect I: / drives (Home Directory)? 

No. I:/ drives will not be affected when myLaurier Webmail launches. Although GroupWise email accounts will be phased out, logging on to the Novell network drives will stay the same. 

Will my myLaurier Webmail account ever be offline?

As with all email systems, it is almost certain that your myLaurier Webmail account will experience small periods of downtime. However, this downtime should be limited and not last for long amounts of time. Remember to always store important messages in an external source in case any email problems should occur. 

Can I check my myLaurier Webmail with Outlook/Apple Mail/Thunderbird, or another email client?

Yes. There are ways to check your myLaurier Webmail account using several different email clients. Most of this information can be found online. 

Information on Outlook can be found here
Information on Apple Mail can be found here
Information on Thunderbird can be found here 


How do I use myLaurier Webmail?

Using Filters

Using Filters allows users to efficiently organize incoming mail. The filter option automatically labels, archives, deletes, stars, and forwards your mail. The filter option can also be extremely helpful for those looking to minimize spam mail. Through using a combination of keywords, senders, and recipients, users are able to predetermine where mail will be placed before it arrives in their Inbox. For instance, emails sent from a certain professor might be filtered to always have the label “School”. Through using filters, emails from that professor will always be pre-labeled, and as such, stored in the “School” label. For more information on filters, click here

Using Labels

Labels work similarly to folders, but with the added bonus that an email can be applied to multiple layers as opposed to a single folder. For example, you can apply both a “School” and “Personal” label to one email. When you search for the email later, it will appear under both the “School” and “Personal” labels, but would still be considered one message. In essence, Labels are a simple way of categorizing your emails, making them easy to find and sort. For more information on labels, click here.

Using Contacts

Your contact list can be used to efficiently communicate with your friends and classmates. Using your customized contact list you can send invites to calendar events, share documents and participate in real-time chats. You can also organize your contacts into groups, making the management of multiple contacts easier. For more information on contacts, click here.


How do I use my Calendar?

Sharing Calendars

Sharing Calendars allows your friends and classmates to view your own customized calendars, as well as share personal calendars with you. Through shared calendars you will now know when your friends, classmates, and group members are free or busy, making scheduling much easier. 

Reminders

Calendar utilizes customizable reminders that you can use for meetings, assignments, exams, etc. You can also choose to receive event reminders through SMS messages, emails, or popups within Calendar.


Is myLaurier Webmail secure? 

Is myLaurier Webmail secure?

Email is generally not considered a secure communication medium as it is sent over the Internet.
 
Webmail that is secured by HTTPS (SSL/TLS) effectively secures your login credentials (username & password) and prevents someone from accessing or using your account.

How can I ensure that my account is safe when I use a shared or public computer?

Always sign out of your myLaurier account at the end of your session. If you do not make sure to sign out, the next person who uses the computer may be able to access your information.

What policies apply to my myLaurier mail account? 

Your myLaurier Webmail account is subject to Laurier’s Computer Use Policy, and Google’s terms of service and privacy policy. 


Where can I find technical support? 

Where will I get technical support? 

Technical support is provided at both the Waterloo and Brantford campuses. 

For technical support at the Waterloo campus contact: support@mylaurier.ca

For technical support at the Brantford campus contact: lbsupport@mylaurier.ca   

Will IT provide support for all myLaurier applications?

No, not all applications will be supported. ITS will facilitate some myLaurier Webmail (ex. Calendar, Email), but not all Applications (ex. Documentation). If you are experiencing problems with unsupported applications, Google provides a large amount of information and help resources.

What browsers are supported? 

At the time of migration, your myLaurier Webmail account will optimally run under the following browsers: 
         Firefox 2.0 or higher
         Microsoft Internet Explorer 7.0 or higher
         Safari 3.0 or higher 

What kind of help is available during this change? 

This website and Google’s Apps Help Site should be your main help resources. The ITS Helpdesk will host a series of drop in sessions to educate students about the myLaurier Webmail accounts. You can also contact the ITS Helpdesk with additional questions. 


What is Email Migration?

Email Migration Process

Email migration is the process of moving email from one account to another. Although it is a fairly easy process, most email migrations suffer from a few issues, especially when email is being transferred from one email service to another. In order to make the transition from GroupWise to myLaurier Webmail easier, students are advised to do the following.

    • Clean out your Inbox: Deleting unnecessary emails will shorten transfer time and make it easier to find important messages that have been migrated to the new system. 
      • It is also important to note that your myLaurier Webmail account's maximum attachment size is 25MB. Any message stored in your GroupWise Inbox that contains an  attachment over the allotted 25MB will NOT be migrated over. If you would like to keep a copy of the attachment, save it to an external source such as a USB key, blank CD/DVD, or a folder that will not be migrated.
      • Similarly, your myLaurier Webmail account does not allow executable files in emails, even if they are compressed (a .zip file). Emails in your GroupWise account that contain executable files will NOT be migrated over. As stated above, if you would like to keep a copy of the file, save it to an external source such as a USB key, blank CD/DVD, or a folder that will not be migrated.
    • Make an External list of your GroupWise Contacts: Although your emails can be migrated from GroupWise to myLaurier Webmail your contact list cannot. As such, you are strongly advised to write down and store the names of your contacts so they can later be entered into your myLaurier Webmail. 
    • Make an External list of your GroupWise Calendar Events: Like you contacts, GroupWise calendar events cannot be migrated to your new myLaurier Webmail. As such, you are strongly advised to write down and store your calendar events so they can later be entered into your myLaurier Webmail. 
    • Leave a Signature on your current GroupWise emails that indicates you will be shifting to a myLaurier Webmail: Leaving a signature which declares that you will soon be moving to a new email address will warn your contacts in advance as well as create a more seamless transfer.

Would I have to create new folders in myLaurier Webmail or would it seamlessly transfer from one to the other?

Since myLaurier Webmail utilizes Labels instead of Folders you will more than likely have to reorganize your emails into new Labels. However, careful use of myLaurier Webmail's Filters system can make this process quite effortless. 

How long will the Email Migration process take to complete? 

All students attempting to migrate to their new myLaurier Webmail account will be placed into a queue. Since there will a large influx of students attempting to migrate, the process may take up to a week. As such, students are reminded to remain patient if the migration process does not complete itself within a few days.  

    





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